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CEO Viewpoint: From Better to Best

Keith Gnagey, CEO

Keith Gnagey, CEO

This is not your average healthcare CEO article. I won’t trot out numbers, stats and confusing lingo. I’ll only use the word “metrics” once, and instead of looking back, I’m going to tell you what Teton Valley Health Care plans to accomplish in 2015 as we work toward becoming the one of the best rural hospitals in the U.S.

In 2015, you can look forward to online access to your medical records, treatment plans and prescriptions through the implementation of our new patient portal. Through this portal, you’ll also be able to tell us how you’d prefer to receive messages, when you need prescription refills and reminders for follow-up care. Online payments and a review of your prior bills will also be available.

We’ll respond to your needs by adding services that make sense for our community. Currently, we can all benefit from 24/7 consultations with University of Utah Health Center stroke and burn specialists through our portable telemedicine robot. In the New Year, we’ll add tele-adolescent psychiatry and hopefully tele-oncology. We also want to add new clinic service lines, such as dermatology.

You’ll see interior changes in our clinics and hospital as we continue to press ahead with our design goal to reflect a healing environment for our patients, their families and friends. Changes will include a more natural design theme and room renovations that will make navigation easier for patients and providers.

We’re also determined to provide more services at a “one-price-covers-all” cost. This is difficult for hospitals because everybody is physically different and many times when a surgeon or physician has begun a procedure, other issues are discovered that need to be taken care of.  For now, you can check out our new bundled pricing for colonoscopies and upper GI screenings at tvhcare.org. We’ll add more of this type of pricing throughout 2015.

Similar to the saying that good things come in small packages, I believe that Teton Valley is fortunate to have a small hospital that offers impressive medical and nursing staff, round-the-clock emergency care, a menu of carefully selected services and technology that rivals or exceeds the capabilities available at some larger hospitals.  After giving numerous tours of our facility to outside hospital leaders, specialists and providers from large healthcare organizations, I’ve learned to anticipate their expressions of surprise and some envy when they see – for example – our X-ray and surgical suites, laboratory equipment and digital mammography room.

What services, changes and improvements do you want to see at your community hospital? Let us know by calling me at 354-6355, email info@tvhcare.org or comment on our Facebook page. TVHC tweets, pins, FBs and blogs, too, in an effort to continually offer access and information for everyone.  We invite you to be a part of moving TVHC from better to the very best.

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