All Posts tagged driggs

Hospital offers free service to help identify enterovirus

If you’re concerned that your child may be infected with enterovirus D68, Teton Valley Hospital is now offering free pulse-oximetry testing.

Pulse-oximetry tests can show whether or not an individual is able to breathe sufficient amounts of oxygen.  A key symptom of enterovirus D68 is a compromised respiratory system. Some children who contract this virus will require hospitalization or emergency care to support their oxygen intake.  Children who have asthma or allergies are particularly at risk.

Teton Valley Hospital wants to help identify enterovirus-related respiratory ailments before they become serious.  If your child has symptoms of a cold (runny nose, coughing) and you believe they may have contracted the virus, please bring your child to our hospital for a free quick, painless test.

If your child is suffering from a seriously compromised respiratory illness, it will be necessary to deliver further medical treatment.

Simply come to our hospital admissions area at any time of the day or night for a free pulse-oximetry test.  Meanwhile, we urge everyone to follow preventive care measures to reduce the impact of the virus.  Please note that pulse-oximetry tests cannot diagnose E-D68.

For more information on this free test, call Teton Valley Hospital at (208) 354-2383.

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Good Choice, Bad Choice: Fālyər

Failure (fāl yǝr) noun

1. Lack of success synonyms: nonfulfillment, defeat, foundering, debacle

2. Informal: flop, megaflop, dud, ne’er do well, dud, busted flush

I’ve been quiet on the blog lately and usually when I’m quiet, it’s because something has happened that must be processed through my 5 phases of Realization:

  1. Disbelief
  2. Inner scolding
  3. Rationalization aka Flimsy Excuse-making
  4. Acceptance along with inner scolding
  5. Realization = moving forward, along with occasional bursts of inner scolding

The reality is this: I did not meet my wellness goal of lowering my BMI. In fact, I’ve stayed exactly the same in terms of BMI.

  1. Ms. Disbelief says, I can’t believe 12 months have gone by!
  2. If I’d shown some willpower, I’d be in great shape today says the Scolder.
  3. At least my BMI didn’t get worse, according to Rationalizing Ann.
  4. It’s my own fault for not taking this seriously, now I need to commit and try again.
  5. Realization: I have the tools, I know what I need to do, I’ve learned a lot about what motivates me and now I’ll put it all together and succeed. I can’t continue to be a busted flush ne’er do well.

There’s a little trick I play on myself that’s worth about 100,000 calories. (This is top secret information.) This is what happens: Let’s pretend I’ve had a good day of exercising and eating well. I praise myself. I prowl around the kitchen, making a mental list of the locations of all of the high calorie foods. Then, I wait for my husband and teenagers to clear out. When the coast is clear, I quietly pocket a cookie, scarf a spoonful of ice cream, or chug a chocolate milk. Then I scoot off, almost smug in my knowledge that I’ve gotten away with it again!

And what exactly have I gotten away with? NOTHING. While I’ve been able to host secret hoovering sessions, the resulting pounds are visible to everyone. Somehow, eating non-healthy foods in private is similar to the belief that breaking up a cookie into small pieces reduces the caloric intake: No witnesses, no calories. It never happened folks! My capacity for magical thinking is boundless.

Over the past month, I’ve been declining unhealthy foods and replacing them with better choices. I’ve skipped the cinnamon rolls and taken the watermelon slices instead. I’ve made myself get out and walk more, do more yard work and generally be wiser about how I spend my hours. I KNOW what I need to do, I’ve LEARNED how to build and use the tools toward better health, and having that knowledge is simply not enough.

If you’ve been following my blog, you know how much I like quotes. Here’s a good one by Legouvé “To live is not to learn, but to apply.”

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  Disclaimer: This blog discusses my personal wellness goals and is in no way a soapbox to tell anyone else how to eat, exercise and/or live their lives.

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Healthcare bills are confusing

Keith Gnagey, CEO

Keith Gnagey, CEO

When it comes to making improvements in our billing process, our most valuable resources are our patients and their families. Concerns, complaints and suggestions from our patients have led to changes throughout our entire business cycle including changes in our processes, staff training, and software changes. We get patient complaints for less than one percent of all bills we send out, but we know that doesn’t help if you are the one with a billing issue.

If at any time you or someone you know has a question about their Teton Valley Health Care bill, please be sure to give us a call or send an email or letter requesting assistance. While it may feel therapeutic to turn to your neighbors or Facebook friends, we appreciate direct communication otherwise we won’t know about the problem and can’t fix or answer the concern.

Here’s an overview of how our billing cycle works, along with definitions of different billing terms.

When we send the first statement after a patient visit, it’s a detailed list of services. Every statement thereafter is a summary of the balance remaining, not a detailed list. We believe this provides patients with necessary data, but it doesn’t overwhelm patients by repeating the same details multiple times. If you ever need a detail for any of your visits, we’re happy to provide that for you along with any assistance in understanding the details.

We don’t send a statement for a service until the claim has been processed by the patient’s insurance. This helps to ensure that a patient is only billed for the amount they owe TVHC and that any insurance issues (eligibility, deductibles, and coverage terms) are dealt with before we ask you for payment. We do everything we can to provide a correct claim to your insurer immediately after the care is rendered. We want to see the insurer quickly and correctly process the claim as much as the patient does. If we’ve received incorrect billing information (this is why we always ask for your insurance information when you check in), if the insurance doesn’t process the claim correctly, if the insurance company needs additional information such as accident verification data, or if there are any other problems with the claim, it can take several months for the insurer to process and pay for the claim.

You’ll know when your insurance has processed your claim when you receive an Explanation of Benefits (EOB) that shows what you may still owe after your insurance has paid for any covered services. If you disagree with your EOB, you should contact your insurance provider for clarification. Most claims (bills) are sent to the insurance company and processed by the insurance company within 3 weeks of the date of service, so you should expect a TVHC bill 3-4 weeks after your visit.

Once the patient’s claim is processed by the insurer, or if the patient is uninsured, we send out the first statement with a list outlining the provided services. We then call each guarantor (the person listed as responsible for payment) within two weeks of that first statement to ensure that the statement was received, that it’s correct, and to see if there are any questions regarding the statement. This is not a “collections call”; it’s a courtesy call from our billing office offering to help you with any questions about your bill. If the statement is received and correct, we offer to accept payment immediately (we do accept most major credit cards).

We continue to reach out to the guarantor by phone and in writing (at least monthly) until the balance is paid or a payment plan is established. We work with patients who are unable to pay their bill by offering payment plans, assistance in applying for insurance, or through our financial assistance program. However, if a patient or guarantor doesn’t respond to our letters or calls, or fails to make necessary payment, we refer the person to a collection agency after 120 days. This is an action of last resort.

In addition to your hospital or clinic statement, you may also receive statements from other providers such as radiologists and pathologists. Multiple statements and potentially multiple explanations of benefits from insurance companies can complicate the process.

We want our patients and their families to be as satisfied as possible with our care and we’re available to help you navigate the statements, instructions and explanations that you may receive. We want to hear from you.

 

Contact us via email or phone.

Keith Gnagey, CEO: 208-354-6355

Traci Prenot, CFO: 208-354-6340

Beverly Park, Revenue Cycle Manager: 208-354-6323

Laura Piquet, Director of Quality Services: 208-354-6302

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