This is not your average healthcare CEO article. I won’t trot out numbers, stats and confusing lingo. I’ll only use the word “metrics” once, and instead of looking back, I’m going to tell you what Teton Valley Health Care plans to accomplish in 2015 as we work toward becoming the one of the best rural hospitals in the U.S.
In 2015, you can look forward to online access to your medical records, treatment plans and prescriptions through the implementation of our new patient portal. Through this portal, you’ll also be able to tell us how you’d prefer to receive messages, when you need prescription refills and reminders for follow-up care. Online payments and a review of your prior bills will also be available.
We’ll respond to your needs by adding services that make sense for our community. Currently, we can all benefit from 24/7 consultations with University of Utah Health Center stroke and burn specialists through our portable telemedicine robot. In the New Year, we’ll add tele-adolescent psychiatry and hopefully tele-oncology. We also want to add new clinic service lines, such as dermatology.
You’ll see interior changes in our clinics and hospital as we continue to press ahead with our design goal to reflect a healing environment for our patients, their families and friends. Changes will include a more natural design theme and room renovations that will make navigation easier for patients and providers.
We’re also determined to provide more services at a “one-price-covers-all” cost. This is difficult for hospitals because everybody is physically different and many times when a surgeon or physician has begun a procedure, other issues are discovered that need to be taken care of. For now, you can check out our new bundled pricing for colonoscopies and upper GI screenings at tvhcare.org. We’ll add more of this type of pricing throughout 2015.
Similar to the saying that good things come in small packages, I believe that Teton Valley is fortunate to have a small hospital that offers impressive medical and nursing staff, round-the-clock emergency care, a menu of carefully selected services and technology that rivals or exceeds the capabilities available at some larger hospitals. After giving numerous tours of our facility to outside hospital leaders, specialists and providers from large healthcare organizations, I’ve learned to anticipate their expressions of surprise and some envy when they see – for example – our X-ray and surgical suites, laboratory equipment and digital mammography room.
What services, changes and improvements do you want to see at your community hospital? Let us know by calling me at 354-6355, email firstname.lastname@example.org or comment on our Facebook page. TVHC tweets, pins, FBs and blogs, too, in an effort to continually offer access and information for everyone. We invite you to be a part of moving TVHC from better to the very best.
Anyone can come up with at least one thing that wakes them up in the middle of the night. Barking dogs, thunderstorms, nightmares and so on.
I recently had an unusual wake-up call at 5:15 a.m. when I opened my eyes to a sudden painful scrunching in my left chest area. Not wanting to disturb the peaceful slumber of the two cats and husband beside me, I told myself to breathe calmly, deeply, and (hopefully) continuously. I soon felt a mighty thump in my chest, a release of the squeezing feeling and a burst of warmth flowing to the ends of my toes and fingertips.
So I rested there for about an hour, telling myself to relax relax relax, there was nothing to be concerned about, no need to elbow my husband or nudge the drooling cats off the side of the bed. After all, it was highly unlikely that I was having a heart attack of any type because – well – because I don’t have heart attacks. Then I started ticking off the facts of my basic profile:
That’s five out of five. What would an intelligent person do at this point of realization?
I decided to ignore all of the medical information about heart attack symptoms that I know very well because I’m a healthcare marketer so it’s my job to tell people to get immediate medical assistance if there’s even a miniscule chance that they’re having a heart attack. I fell into the high percentage pool of people who think that it would be terribly embarrassing to call 911 or be driven to the ER, only to discover that the problem was a panic attack or heartburn. After all, what could be worse: dying of a heart attack or having a doctor tell you that you’re not having a heart attack? Ummm …
Anna Gunderson PA-C chastised me gently but thoroughly during my clinic appointment at 10am that morning, reminded me that “time is muscle” and that I should have come to the ER via driver or ambulance, and by the way, shouldn’t I know better?
At the end of the day, my lab tests, an EKG and chest X-ray indicated that I hadn’t suffered a cardiac event. My rheumatologist suspected pericarditis brought on by systemic lupus. While I felt somewhat relieved, I was also smacked with the reality that I could have a heart attack and that in fact, many of my friends and acquaintances could have a heart attack at any moment and need to have their lives saved by the very people with whom I work.
I’m making a donation today to our hospital foundation’s campaign to raise funds to buy a Zoll defibrillator unit for our ambulance and a cardiopulmonary DASH monitor for our E.R. I discovered that last year alone, our current E.R. DASH monitor system assisted 126 people in cardiac distress and almost 500 people with respiratory ailments.
Please consider supporting this campaign for acquiring this essential equipment and who knows? It just might save your life.
It was 10 a.m. October 19Sunday morning when my daughter Hanna and I decided to fulfill our shared goal of kayaking at String Lake. Our family has visited String Lake many times for short hikes and picnics and we’ve always been envious of people who were out on canoes, SUPs, or kayaks on this translucent fairy-tale of a lake.
Only a couple months ago Hanna had said to me “Mom, are we really going to let another summer go by without kayaking on String Lake?” That put a burr under my saddle that finally resulted in action, though by now we were firmly into pre-winter season.
I announced our intentions to the male side of our family and my husband, who already had a tee time at Targhee Village, responded less than enthusiastically as he went out the door with his golf bag though he did promise to be back by 1 p.m. to head over Teton Pass. My teenage son assured me that we’d have fun without him and that he intended to remain glued to his laptop playing an addictive monster vs. monster game rather than go outside on a crystal clear day in the Tetons.
Using my best mother skills, I cajoled him into coming with us by being alternately threatening and heart-broken. Just as I was about to remind him that I could die at any moment from any number of horrific medical crises, he closed his laptop and pledged his participation.
I had the rental kayaks, lunch bags, beverages and kids all ready to go when my husband came back early (early!) from golfing and off we went, toward adventure, beauty and timeless family moments. Ten minutes into the drive, no one was speaking to each other due to a few snippy remarks about what a wet, rotten, freezing cold time we were all going to have. In other words, someone really wanted to finish his golf game.
In silence, we finished the 90-minute drive arriving at the beach at 2:30 p.m. Suddenly, it became clear that we were not driving to our doom. The Cathedral Peaks were reflected like etchings on the water which sparkled and beckoned us to float upon it. So we did.
By Tony Hochstetler from Fort Collins (String Lake Panorama – Explored)
Some people toss around adjectives like popcorn and we all become tired of the hyperbole. Was that bologna sandwich really fabulous? Does her salon hair color really look absolutely incredible?
I’m here to tell you that String Lake was magical that afternoon. Depths of different shades of green. Shadows of fish bursting under us. The hush of the mountains and crackle of red-gold autumn leaves in the breeze. The sound of our teenagers laughing as they rowed their double seated kayak together.
My husband and I floated upstream, taking in the views and occasionally dipping an oar to swing us to another perspective of the range or the beach or the kids. The word “lucky” was said a few times.
I believe that everyone needs these moments out in nature. There’s a power in wild waters, mountains and greenery that heals and redefines us. The Palmer family drove home that day feeling closer, content, and lucky.
Disclaimer: This blog discusses my personal wellness goals and is in no way a soapbox to tell anyone else how to eat, exercise and/or live their lives.