This is not your average healthcare CEO article. I won’t trot out numbers, stats and confusing lingo. I’ll only use the word “metrics” once, and instead of looking back, I’m going to tell you what Teton Valley Health Care plans to accomplish in 2015 as we work toward becoming the one of the best rural hospitals in the U.S.
In 2015, you can look forward to online access to your medical records, treatment plans and prescriptions through the implementation of our new patient portal. Through this portal, you’ll also be able to tell us how you’d prefer to receive messages, when you need prescription refills and reminders for follow-up care. Online payments and a review of your prior bills will also be available.
We’ll respond to your needs by adding services that make sense for our community. Currently, we can all benefit from 24/7 consultations with University of Utah Health Center stroke and burn specialists through our portable telemedicine robot. In the New Year, we’ll add tele-adolescent psychiatry and hopefully tele-oncology. We also want to add new clinic service lines, such as dermatology.
You’ll see interior changes in our clinics and hospital as we continue to press ahead with our design goal to reflect a healing environment for our patients, their families and friends. Changes will include a more natural design theme and room renovations that will make navigation easier for patients and providers.
We’re also determined to provide more services at a “one-price-covers-all” cost. This is difficult for hospitals because everybody is physically different and many times when a surgeon or physician has begun a procedure, other issues are discovered that need to be taken care of. For now, you can check out our new bundled pricing for colonoscopies and upper GI screenings at tvhcare.org. We’ll add more of this type of pricing throughout 2015.
Similar to the saying that good things come in small packages, I believe that Teton Valley is fortunate to have a small hospital that offers impressive medical and nursing staff, round-the-clock emergency care, a menu of carefully selected services and technology that rivals or exceeds the capabilities available at some larger hospitals. After giving numerous tours of our facility to outside hospital leaders, specialists and providers from large healthcare organizations, I’ve learned to anticipate their expressions of surprise and some envy when they see – for example – our X-ray and surgical suites, laboratory equipment and digital mammography room.
What services, changes and improvements do you want to see at your community hospital? Let us know by calling me at 354-6355, email firstname.lastname@example.org or comment on our Facebook page. TVHC tweets, pins, FBs and blogs, too, in an effort to continually offer access and information for everyone. We invite you to be a part of moving TVHC from better to the very best.
If you read my last blog about “Polarity” (and if you haven’t, you really should) then you know that I had signed up for a workshop to learn about champion thinking, and hopefully develop the tools to get out of my own way as I continue my journey toward wellness.
The group was small which made it difficult for me to hide from facilitator Christine Heilman, PhD. I was the only non-athlete in attendance, and the only person dressed in business-casual instead of jeans and a knitted cap. In other words, I was well on my way to finding excuses to excuse myself.
Being a mind-reader, Christine promptly began our session with some uncomfortable statements about people who isolate themselves from progress through self-limiting beliefs and self-doubt. She said that everyone is seeking ways to enrich the quality of their lives and that she would review basic mind-set tools for accomplishing that.
For the next hour, we did some group exercises, engaged in discussions, and learned about ACE: A = Attitude, C = Concentration, E = Execution (as in “get it done” not as in “let it perish”). I came away from the workshop feeling that I had learned something valuable and no, I won’t go into a bunch of details about the training because you should contact Christine and put yourself in her mind-reading gaze.
Do you like sayings? I sure do. Do you like mangling famous quotes unintentionally? Me, too.
It’s better to receive an honest slap than a false kiss.
As I ponder the ongoing shift of the Earth’s geo-magnetic pole, I can’t help but wonder if my brain is shifting right along with it. Instead of a change in the flow of lava, I’m experiencing a change in the usual flow of my sensors and synapses, which I think is in some way connected to electromagnetics, but then again, I’m an English Literature major with a minor in creative writing so what the heck do I know?
But I do have a few recent examples of significant internal changes; changes that defy all sense of logic.
For instance, my most favorite dog breed has always been Doberman Pinschers. I love their looks, size, sleekness, intelligence and playfulness. Now, however, I’m a slave to my son’s mini-Dachshund. I kiss this dog, I speak goo-goo to him, I carry him in my sweatshirt, and I let him sleep under my covers. My husband is disgusted with me over this turn of events and really, who can blame him?
For instance, my infatuation with Chris Hemsworth has been reduced to an “Eh” in favor of the creation of a separate reality in which I’m the object of desire for Benedict Cumberbatch. Yes, I have a serious crush on a man who looks like an otter. Again, my husband is quite disappointed and he has every reason to be. I can’t help it, honey; my polarity is changing.
For instance, I was watching a recent show honoring The Beatles. Paul McCartney and Ringo Starr were sitting on the front row and they eventually got up and performed. It was wonderful and fun, and way back in the mid-sixties whenever my three siblings and I pretended we were The Beatles, I was always Ringo pounding on my mother’s biggest pots and pans. Back to the point, though, there were all of these people in the audience dancing and singing to songs that we all know, and I looked at most of them and I thought – Those people are too old to be rocking-out in public. I was embarrassed for them and proud that I have chosen to behave childishly only in front of my children.
Just a few seconds after I silently prayed that Yoko would stop shaking her booty, and that Tom Hanks and Rita Wilson would stop twisting and shouting and just sit down and simply clap enthusiastically, I had a painful shift in my electromagnetic field.
Ringo is 73, he’s a former BEATLE for heaven’s sake and he still rocks the drums. Yoko Ono is 80 and doesn’t need anyone telling her to sit down. Rita Wilson is only four years older than me and could knock me down with one well-toned hip. I was then reminded of Julian Lennon whom I have met and with whom I had a rock-climbing date oh-so-many-years-ago, and who is now 50 and it struck me that I’m no spring chicken. (You’re not either, Julian.) To paraphrase the current Pope: Who am I to judge the behavior of the elderly when frankly, I’ve arrived at that doorstep?
What will I do with the next phase of my life now that I’m firmly beyond the half-century mark? It occurred to me while watching my now-geriatric idols and petting the little dachshund snuggled in my pajama top (while surreptitiously wondering if Benedict was somewhere in the crowd searching for me) that I still have goals from my younger days that I haven’t achieved, and that I had thought were important. What has been holding me back? Hint: ME.
After my head stopped throbbing from all of this electrical exchange, I girded my loins (I’ve just always wanted to say that and what does it mean, anyway?) and signed up for a workshop with Christine Heilman, PHD, ATC, CSCS (in other words, she’s not an English Lit major) that is supposed to help me “discover the central tenants of champion thinking to optimize performance” and “discover tools that strengthen [the] mind and body…to achieve a higher level of performance, health and life satisfaction.”
I’ll let you know how it goes.
Disclaimer: This blog discusses my personal wellness goals and is in no way a soapbox to tell anyone else how to eat, exercise and/or live their lives.